CUSTOMER CARE
At Cupcake Provocateur, we believe in providing the best possible customer service. If you have any questions or concerns about our products, please don't hesitate to reach out to us. Our knowledgeable and friendly support team is always ready to help you. You can contact us by email at info@cupcakeprovocateur.com. We'll get back to you as soon as possible.
We would love to hear from you! Whether you have a question about our products, want to share feedback, or need assistance with an order, our team is here to assist you. You can reach us at
info@cupcakeprovocateur.com. We strive to respond to all inquiries within 24 hours.
RETURNS
We want you to be completely satisfied with your purchase from Cupcake Provocateur. If for any reason you are not, we offer hassle-free returns within 30 days of purchase. Please contact our support team for assistance with your return.
FAQ
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times may vary depending on your location.
How do I return an item?
To initiate a return, please contact our support team. We will provide you with instructions and a return shipping label.
What is your returns policy?
We offer hassle-free returns within 30 days of purchase. All items must be returned in their original condition and packaging.
What are your delivery options?
We offer standard and expedited shipping options. Shipping costs and delivery times may vary depending on your location.
How do I create a return?
Merchandise eligible for return will arrive with a prepaid return label. When returning your merchandise, please pack unworn items in their original packaging and include your original invoice. If you cannot find your invoice, please include a printout of your order confirmation email. Without this information, we will not be able to process your return. Please pack your return with care. Items that are damaged in transit due to inadequate packaging will not be eligible for a refund.
If you need any additional assistance or questions about returns, please email us at info@cupcakeprovocateur.com
Do you have a customer care line?
We do not have a phone line. Please email our team at info@cupcakeprovocateur.com so we can assist you!
What are your delivery options?
Orders being shipped to P.O. Boxes will be delivered via USPS through our Standard shipping method. Expedited and Rush shipping options are available for an additional fee. Selecting expedited shipping at checkout does not change the production time for custom items. Once your item has been produced, it will be sent with the shipping method selected at checkout. Please refer to the product page for production timeline.